Synergy Security Solutions employs Area Supervisors who work in shift patterns so we can provide a 24 hour response service. This service can be obtained to perform regular patrols of your business premises or merely to respond to alarms or incidents. This ensures that your business is monitored and incidents dealt with in a professional manner, regardless of the time, day or night. Reports are available in real time and are automatically emailed to you after the patrol or the incident is dealt with.

We operate from 4 regional offices located throughout Ireland, providing national coverage and peace of mind wherever your business is situated.

At the end of the working day you simply set your Intruder Alarm and go home for the evening. In the event of an incident occurring out of your normal working hours our Mobile Fleet will be dispatched to your premises and deal with the situation on your behalf.

What happens if there is a break in?

We work with a number of local partner companies to ensure that we guarantee not to leave your site until the issue is resolved – or you have given us permission to. From glazing to boarding, gas & electricity problems to Intruder Alarm failures, we will work with our suppliers on your behalf.

What happens if there is a false alarm?

Our Mobile Fleet will ascertain, where possible, the cause of the false alarm in order to prevent it happening again. The majority of Intruder Alarm call outs in Ireland are false alarms, caused by a number of things but most commonly open windows and faults on Intruder Alarm Systems. If we feel that your premises is generating an unusually high number of false alarms we will ask your Intruder Alarm partner to attend the site during working hours to work with you to solve the problem. In any event false alarms are always correctly reported and customers can download the latest occurrences through our customer portal.

Do I really need it?

Many businesses do not currently recognise the impact on their insurance should an incident happen. By employing Synergy Security Solutions to act as your official company keyholders, not only to comply with lone worker policies but business continuity will improve, as no longer will senior members of your team have to attend the site in the middle of the night.

Specialist Information Service 

Our specialist information team  is there to help you find your way  through complex areas including:  health, legal, family matters  and consumer issues. All callers  have direct access to qualified  & experienced Information specialists supported by a  network of legal and medical professionals.

Telephone & Counselling Service 

The type of counselling available  through the EAP is referred to  as ‘Solution Focused Short Term  Counselling’ and works with current issues in a goal oriented  manner, identifying existing strengths and potential solutions  in a collaborative way between  the counsellor and the client. 

In line with the codes of practice outlined by the Association of Counselling &  Psychotherapy (or other relevant clinical bodies), your contact with the EAP team  remains confidential. 

You choose what information you share, and no details will be given to anyone  unless you instruct us to do this. The only exceptions are: 

• Where there is a risk to someone’s life, your own safety or the safety of others. Where required by law. 
• We provide anonymous statistical data for service evaluation purposes. No data is given which identifies individual users of the EAP service.